The CrossConnect Philosophy

“We have no customers, we have relationships.”

Experience over the past twenty-three years has taught us that the company you purchase your communications system from is infinitely more important than the system you elect to purchase. With few differences the systems available for consideration work fine and provide most of the features any business requires to run their business. You can rest assured that if the system you select is missing a “truly valuable” feature today, it will be available in the near future.

We believe that purchasing your system from a certified dealer of the product provides you with the best opportunity to secure the best possible price and the most reliable service after the sale. As a dealer, we must compete with the other dealers in the area. We are keenly aware that these other dealers want your business as much as we do.

The other obvious option for purchasing a system today is to buy directly from the manufacturer. On the surface this option is attractive. Who knows the system better than the man that made it? Unfortunately, once you decide to purchase directly from the manufacturer, you become captive to the pricing and service policies of the manufacturer and no one else can help you. We believe that you should never be in a “no choice position.”

We do not believe in “forced maintenance contracts” or after sale price increases. We believe in line item pricing and full disclosure. We believe that the customer with eight phones deserves the same service response as the customer with eighty phones, and we believe if you have an emergency with your system, we do too.

At CrossConnect we value the trust that you have demonstrated in our ability to meet your objectives and recognize that if we do our job, we will ride your success to ensure our own. Remember, at CrossConnect you will never be treated as a customer, you will always be considered a relationship.